Shipping & Delivery Policy
We do not ship physical products. Everything we sell is a service, delivered digitally or as work performed — so this page sets out what “delivery” means for each of them, and when you should expect it.
1. We do not ship anything physical
Nucleus Ai Automation Private Limited sells professional services: WhatsApp Business API enablement, RCS business messaging, chatbot automation, SEO, website development and custom SaaS development. There is no physical product, no courier, no packaging and no shipping address.
No shipping, handling, freight or courier charges are ever levied. If you are ever asked to pay one in our name, it is not us — tell us immediately.
2. What “delivery” means here
Delivery takes one of three forms, depending on what you have bought:
| Type | What is delivered | How you receive it |
|---|---|---|
| Platform access | WhatsApp Business API account, RCS sender, chatbot, dashboards and logins | Credentials and access sent to your registered email; accounts registered in your name |
| Work performed | SEO work, campaign setup, configuration, maintenance under a retainer | Delivered as performed, evidenced in monthly reporting from your own analytics and Search Console |
| Project deliverables | Websites, applications, designs, source code, documentation | Deployed to your environment and/or transferred to repositories and accounts in your name |
3. Delivery timelines
Timelines are fixed in your statement of work before any payment is taken, because they depend on scope. As a general guide:
- Onboarding begins within 2 business days of cleared payment and receipt of the information we need from you.
- Setup and configuration work — typically days to weeks, per the SOW.
- Platform approvals — WhatsApp Business Account verification, green-tick review, RCS sender registration and DLT approval are decided by Meta, Google and the telecom operators at their discretion. We submit promptly and chase, but we cannot commit to their timelines and we do not pretend otherwise.
- Project builds — per the milestones in your SOW, reviewed in increments you can see rather than a single delivery at the end.
- Retainers — service is continuous from the start of the billing month.
4. Order confirmation
Every payment is confirmed by email to your registered address, with a GST invoice. If you have not received confirmation within 24 hours of paying, contact hello@nucleusaiautomation.com with the payment reference before making any further payment.
5. Where we deliver
We serve clients across India. Because our systems, contracts and compliance work are built around Indian regulation — TRAI, the DLT framework and the DPDP Act — India is where we are strongest.
WhatsApp Business API, chatbot, SEO, website and SaaS work is not geographically limited and international engagements are possible. RCS and SMS are, because they depend on Indian carrier and DLT registration.
6. If something is not delivered
Tell us. We will first re-perform the work at our cost within a reasonable timeframe; if we still cannot deliver what your SOW commits us to, we refund the fees paid for the undelivered portion in full. The complete terms, including what is and is not refundable, are on our Refund & Cancellation Policy page.
To raise a delivery issue, email hello@nucleusaiautomation.com with your invoice number. We acknowledge within 24 hours and respond substantively within 15 days.
7. Contact
Any question about delivery of a service you have paid for:
Nucleus Ai Automation Private Limited (trading as Nucleus Ai)
Unit-603 604, Floor 6th, Tower B, Bhutani Alphathum, Sector 90, NEPZ Post Office, Noida, Gautam Buddha Nagar- 201305, Uttar Pradesh
CIN — U63111UW2026PTC255078
Email — hello@nucleusaiautomation.com · Phone — 8139 933 933
See our Contact page for hours and response times.
This page is provided for transparency and does not constitute legal advice. Where a signed agreement between us says something different, that agreement governs.
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